Elevra OS Support
How can we help?
Get help with account access, projects, attachments, Atlas, calendars, contacts, notifications, and subcontractor imports.
Contact Support
Send us an email
Include a short description of the problem, the screen where it happened, and any error message you saw. Do not send passwords or sensitive customer documents by email.
Quick troubleshooting
Sign-in or workspace access
Confirm you are signed in with the email invited to your Elevra workspace. If access is still unavailable, ask the workspace owner to confirm your invitation and role.
Atlas voice or spoken replies
Allow microphone and speech access in iPhone Settings. Make sure the phone is not muted and its media volume is turned up. Press Talk to Atlas again to stop listening.
Photos and attachments
Allow camera or photo-library access when prompted. Elevra OS accepts common photos, PDFs, Word files, Excel files, and CSV files up to 100 MB.
Notifications
Open iPhone Settings, choose Notifications, then Elevra OS. Turn on Allow Notifications and select the alerts you want to receive.
Missing or out-of-date information
Refresh the page and confirm you have a network connection. Changes are synchronized only when data changes, which helps reduce unnecessary network and battery use.
Before contacting support
- Install the latest available version of Elevra OS.
- Confirm the iPhone has a working internet connection.
- Note the project, customer, or calendar item involved.
- Tell us the steps that produced the problem.
Delete an account or workspace
In Elevra OS, open More → Account → Account controls. Team members can permanently delete their own account and access. Workspace owners can permanently delete the entire workspace, including project records, team access, integrations, and stored files. The app asks you to type a confirmation phrase before anything is deleted.